Refund policy

Last updated: 09/11/2025

At Veer Athlete, every product is made to order and carefully quality-checked before shipping. Because each piece is custom-produced, we are only able to accept returns in limited situations.

Please read this policy carefully before placing your order.

1. Eligibility Window

All return or exchange requests must be raised within 7 days of delivery.
After this period, we’re unable to accept any return, exchange, or refund requests.

2. Exchanges (Change of Mind / Size Swap)

We offer exchanges for sizing issues or change-of-mind, as long as the product meets these conditions:

The item is unused, unwashed, and in original condition.
All tags and packaging are intact.
The request is submitted to support@veerathlete.com within 7 days of delivery.

If approved, we’ll arrange a reverse pickup from your address.

After receiving and inspecting the item, we’ll send your replacement piece.

Please note:

Refunds are not available for change-of-mind or sizing issues.
Exchange requests are limited to one exchange per order.
If your desired size or colour is unavailable, we’ll issue a store credit valid for future purchases.

3. Faulty or Incorrect Items (Refund or Replacement)

If you receive a defective, damaged, or wrong product, contact us within 48 hours of delivery at support@veerathlete.com with:

Your order number
Clear photos showing the issue

After verification, we’ll offer one of the following:

A replacement of the same item at no extra cost, or
A full refund to your original payment method.

We will also arrange the reverse pickup for faulty or incorrect items free of charge.

4. Non-Returnable Items

The following are not eligible for exchange or refund (unless faulty):

Items that have been worn, washed, or damaged after delivery.
Sale, clearance, or promotional items.
Limited-edition or customised products.
Return requests raised after the 7-day window.

5. How the Reverse Pickup Works

Email support@veerathlete.com with your order number and reason for return.
Our team will review your request and arrange a reverse pickup from your address.
Keep the product packed, unused, and ready with all tags and packaging.
Once received and inspected, your exchange or refund (if applicable) will be processed within 5–7 business days.

6. Refunds (Faulty / Incorrect Products Only)

Refunds are issued only for verified faulty or incorrect items.
All refunds will:

Be processed to your original payment method within 5–7 business days of approval.
Include the full amount paid (including delivery, if applicable).

Refunds are not available for change-of-mind or size-related exchanges.